Being on the receiving end of somebody else's hostility can be stressful, so it's important to be assertive with these people to stop their stress from entering our emotional boundary.
- Remember the problem is them, not you.
- Don't try to fix them. ...
- Stay cool. ...
- Focus on their behavior rather than arguing. ...
- Take a timeout. ...
- Put safety first. ...
- Don't try to intervene in a physical altercation.
- Let them discredit themselves by their foolishness.
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